SUPPORT & FAQs

Common problems of LiFePO4(lithium-ion) batteries are:

• Battery not holding charge
• Inability to Fully Charge
• The battery cannot maintain its charge

Battery Diagnosis

To start troubleshooting, first verify that the charger is working correctly. Test it with a compatible device or use a different charger to see if the problem is with the charger itself. Also, check the power source to ensure it is consistently providing electricity.

Step 1: Use a multimeter to measure your battery's open circuit voltage. If it’s below 10V for a 12V battery or 20V for a 24V battery, the battery is in under-voltage protection mode. Disconnect all wires, then use a lithium battery charger to charge it at a temperature above 41°F until the voltage rises to the low voltage recovery level.

Step 2: Verify that your charging parameters match the battery specifications and check that the charger is functioning correctly.

Enjoybot offers 10-year warranty on our LiFePO4 batteries. If the battery fault cannot be confirmed according to the above steps, please contact us for further handling, and provide the above inspection results and relevant videos to Enjoybot for further confirmation.

Battery	Charger Voltage	Low Voltage Disconnect
12V 100Ah	14.2V-14.6V	10V±0.5V
12V 150Ah	14.2V-14.6V	10V±0.5V
12V 200Ah	14.2V-14.6V	10V±0.5V
24V 50Ah	28.8V-29.2V	20V±1V
36V 65Ah	42.6V-43.8V	30V±1.5V
36V 100Ah	42.6V-43.8V	30V±1.5V
48V 65Ah	56.8V-58.4V	40V±2.5V
48V 100Ah	56.8V-58.4V	40V±2.5V

To avoid charging issues, always use chargers and cables that are specifically designed for your lithium battery. Utilizing incompatible or third-party accessories may lead to suboptimal charging performance or potential damage to the battery.

For technical or warranty support, please email us via service@enjoybot.ca.

• For order placed from official site enjoybot.ca returns or warranty claims contact service@enjoybot.ca
• For order made through alternative platforms(Amazon, Walmart, etc) returns or warranty claims, please reach out to your respective seller directly for assistance.
  

Please have the following information ready to expedite service:

• Order ID or invoice number.
• Relevant photos and videos to provide a clearer understanding of the situation.