Please read and review carefully before purchasing.
1. General Information
All the orders are subject to stock availability. If unavailable items, we will notify you of the shipping time and other details via email service@enjoybot.ca. All the orders will get shipped from our Canadian warehouses.
2. Shipping Carriers
Enjoybot ships using FedEx, and UPS, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large items.
3. Addresses to Which We Ship / Shipping Time
We ship batteries and related parts(chargers and cables) to Canada. All orders must have a valid street address. If your address or location isn’t supported when checking out, please send us an email at service@enjoybot.ca and we will do our best to help.
Please note that P.O. box and incorrect mailing addresses are unacceptable when ordering.
Orders will be processed within 2 hours during working days. Packages will be handed over to logistic companies within 1 business days. The tracking number of your order will be provided to you by email after the shipment is shipped out and documented, typically in 3-5 business days.
The order will not be shipped on Saturday and Sunday. Orders placed during this time will be shipped the following Monday.
| Canada Province | Shipping Method | Delivery Time | Shipping Cost |
| British Columbia | FedEx/UPS | 5 Business Days | Free Shipping |
| Alberta | FedEx/UPS | 3 Business Days | Free Shipping |
| Saskatchewan | FedEx/UPS | 3 Business Days | Free Shipping |
| Manitoba | FedEx/UPS | 3 Business Days | Free Shipping |
| Quebec | FedEx/UPS | 1 Business Days | Free Shipping |
| Ontario | FedEx/UPS | 1 Business Days | Free Shipping |
| Nova Scotia | FedEx/UPS | 3 Business Days | Free Shipping |
| New Brunswick | FedEx/UPS | 3 Business Days | Free Shipping |
| Newfoundland and Labrador | FedEx/UPS | 5 Business Days | Free Shipping |
| Prince Edward Island | FedEx/UPS | 5 Business Days | Free Shipping |
*Canada's shipment may experience delays due to harsh weather conditions. Customers should expect potential delays and communicate with their shipping providers for updates on delivery status.
In addition, we’ll ship chargers and cables from the nearest warehouse to ensure prompt delivery if stock is unavailable at the original location. Customers can expect to receive their items within 7-15 working days. However, please note that product availability may vary, potentially causing delays in shipping.
*For group or bulk purchases, please contact us at service@enjoybot.ca to inquire about tailored shipping costs and special offers.
4. Shipping Cost / Import Tax
Enjoybot currently offers free shipping and covers taxes for customers from Canada. If a package were to be checked by the customs office of other uncovered countries, customers have to cover the import duties, tariffs, and taxes.
In addition, some products may require a special license or permit to import. Enjoybot is not responsible for products confiscated by customs in the country where the customer is located.
5. How can I change or cancel my order?
If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at service@enjoybot.ca for additional help.
Also note that the address CANNOT be changed once the item has been delivered.
6. Parcels Damaged In Transit
Unfortunately, sometimes items get damaged or mishandled while in transport. Please open the parcel in post officer's presence, if the parcel damaged, please ask the express or post office to provide an official document and make the compliant on the spot. If the parcel has been delivered without you being present, please contact customer service at service@enjoybot.ca with next steps.
7. Tracking Orders
An email with your tracking information will be sent when your package ships. However, if you placed the order while logged in, you may also go to "My Account" for order details and tracking information.
8. Customer Service
For all customer service inquiries, please email us at service@enjoybot.ca.
9. Legal
By placing an order with Enjoybot, you have read and agree with the information stated above.